Call Center Dashboard - June 2026 Statewide Direct Primary Election
Election Information Call Center | |||||||
Queue | Agents Available | Agents On a Call | Agents in NPT | Calls in Queue | Oldest Call in Queue | Call Handled | Calls Abandoned |
Election Info |  3 | 1 | 5 | 0 | 0 | 0 | 0 |
Language Assistance | 5 | 0 | 2 | 0 | 0 | 0 | 0 |
Election Worker Services Call Center | |||||||
Queue | Agents Available | Agents On a Call | Agents in NPT | Calls in Queue | Oldest Call in Queue | Call Handled | Calls Abandoned |
Unit 1 |  0 | 0 | 4 | 0 | 0 | 0 | 0 |
Unit 2 | 5 | 0 | 3 | 0 | 0 | 0 | 0 |
Unit 3 | 3 | 0 | 3 | 0 | 0 | 0 | 0 |
Unit 4 | 3 | 0 | 3 | 0 | 0 | 0 | 0 |
Polls 7 | 5 | 2 | 3 | 0 | 0 | 0 | 0 |
County Clerk | 2 | 0 | 2 | 0 | 0 | 0 | 0 |
Leads | 0 | 1 | 9 | 0 | 0 | 0 | 0 |
EWS Coordinator | 2 | 0 | 2 | 0 | 0 | 0 | 0 |
Multilingual Recruitment | 2 | 0 | 3 | 0 | 0 | 0 | 0 |
Reservist | 1 | 0 | 2 | 0 | 0 | 4 | 1 |
Outreach | 0 | 0 | 0 | 0 | 0 | 0 | 4 |
Support | 4 | 1 | 2 | 0 | 0 | 0 | 0 |
Training | 0 | 0 | 2 | 0 | 0 | 0 | 0 |
Voter Records Call Center | |||||||
Queue | Agents Available | Agents On a Call | Agents in NPT | Calls in Queue | Oldest Call in Queue | Call Handled | Calls Abandoned |
Vote by Mail | 43 | 0 | 35 | 0 | 0 | 0 | 0 |
Sample Ballot | 43 | 0 | 35 | 0 | 0 | 0 | 0 |
Verification | 43 | 4 | 35 | 0 | 0 | 0 | 0 |
Registration | 43 | 0 | 35 | 0 | 0 | 0 | 0 |
Vote Center Assistance | 14 | 0 | 9 | 0 | 0 | 0 | 0 |
Mobile Vote Center | 5 | 0 | 1 | 0 | 0 | 0 | 0 |
Transfer to ISD | 0 | ||||||
Tech Support Groups | |||||||
Queue | Agents Available | Agents On a Call | Agents in NPT | Calls in Queue | Oldest Call in Queue | Call Handled | Calls Abandoned |
Tech Support | 36 | 1 | 25 | 0 | 0 | 0 | 0 |
ePollBook | 7 | 0 | 3 | 0 | 0 | 0 | 0 |
Network Operations | 10 | 1 | 1 | 0 | 0 | 0 | 0 |
Smartmatic | 3 | 0 | 0 | 0 | 0 | 0 | 0 |
Swap | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
ITECC | 3 | 0 | 0 | 0 | 0 | 0 | 0 |
Coordinators Call Center | |||||||
Queue | Agents Available | Agents On a Call | Agents in NPT | Calls in Queue | Oldest Call in Queue | Call Handled | Calls Abandoned |
Coordinators | 10 | 0 | 3 | 0 | 0 | 0 | 0 |
CEWP | 4 | 0 | 1 | 0 | 0 | 22 | 2 |
SEWP | 1 | 1 | 2 | 0 | 0 | 0 | 0 |
Specialties Call Center | |||||||
Queue | Agents Available | Agents On a Call | Agents in NPT | Calls in Queue | Oldest Call in Queue | Call Handled | Calls Abandoned |
Media | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Drop Box Locking | 5 | 0 | 1 | 0 | 0 | 0 | 0 |
Outreach | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Languages Call Center | |||||||
Queue | Agents Available | Agents On a Call | Agents in NPT | Calls in Queue | Oldest Call in Queue | Call Handled | Calls Abandoned |
Armenian | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Bengali | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Burmese | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Cantonese | 1 | 0 | 0 | 0 | 0 | 2 | 0 |
Mandarin | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Farsi | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Gujarati | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Hindi | 0 | 0 | 1 | 0 | 0 | 0 | 0 |
Indonesian | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Japanese | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Khmer | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Korean | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Mongolian | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Russian | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Spanish | 2 | 1 | 1 | 0 | 0 | 0 | 0 |
Tagalog | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Telugu | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Thai | 0 | 0 | 1 | 0 | 0 | 0 | 0 |
Vietnamese | 1 | 0 | 0 | 0 | 0 | 0 | 0 |